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Policy

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Company policy

Fast Fit EMS, operated by Fast Fit Sports Company (“we,” “our,” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Fast Fit Sports Company reserves the right to terminate subscriptions
without refunds for violations of company rules or misconduct endangering
others. Temporary closures or restricted access may occur for maintenance
or events. Operating hours, services, and equipment may change without
notice. Equipment use may be restricted based on safety concerns.
Customer selection and fee adjustments are at the company’s discretion.
Rules and regulations may be modified as deemed necessary. Sessions may
be deducted for late cancellations. Collaboration with personal trainers and
studio operating hours may change without prior notice. 

Information regarding subscription

The subscription is strictly non-transferable and non-refundable. As per the
Ministry of Sports publication, refunds are only applicable if the request is
made within 24 hours of payment. In all other cases, no refunds will be
provided.

Multiple club access is  available for selected subscriptions.

Multiple club access is available for selected subscriptions.

  • Submit a ticket, and make the advance payment for freezing fees. We do not accept retroactive freezes, and expect a response within 5-7 working days.
  • Members on a 4 Session Card Subscription or Fast Shape Standard with 8 Sessions can freeze their subscription once for up to 7 days at SAR 250 per request.
  • Starter subscriptions allow for two freeze requests within 22 days, each costing SAR 250.
  • Basic subscriptions permit three freeze requests totaling 45 days, each at SAR 250.
  • Premium subscriptions can freeze their subscription up to four times for a maximum of 90 days. The first two requests are free, while subsequent requests incur a fee of SAR 250 each. Freezing due to Trainers Leave, National Holidays, Pregnancy, or Natural Disasters is exempt from charges.
  • The first two requests are free, while subsequent requests incur a fee of SAR 250 each.
  • Freezing due to Trainers Leave, National Holidays, Pregnancy, or Natural Disasters is exempt from charges.
  • Freezing due to medical reasons are subject to the management evaluation.

Information We Collect

We may collect the following personal information when you use our app:

  • Full Name

  • Email Address

  • Phone Number

  • Health and Fitness Data (e.g., weight, goals, workout preferences)

  • Transaction Information (e.g., payment status, booking details via PayTabs)

    Note:     We do not store credit or debit card numbers. All sensitive payment data is securely processed by PayTabs, our payment service provider.

  • Rescheduling: Session can be rescheduled within the same day once a month. It must be done at least 3 hours before the session starts. Requests made later will not be possible and will the session will be deducted.
  • All upgrades are valid until the completion of the 4th session. You can upgrade from Starter to Basic, Starter to Premium, or Basic to Premium.
  • For renewal, to access the loyalty reward from Fast Fit Sports Company, customers must renew their subscription before the expiration date, or before completing all the sessions. Otherwise, the loyalty reward will not be applied.
  • Once the Fast Fit Sports Company contract expires, requests to reactivate or extend the subscription cannot be accepted.
  • To reactivate a frozen subscription, kindly raise a ticket to the HELP CENTER team at
    ( https://care.fastfit-ems.com/portal/en/ home ) The response time is 5-7 working days
  • By purchasing the same subscription as the previous one, within 30 days of the expiry date mentioned in the contract or account, the client enrols in a loyalty program where we provide the possibility to extend the old package to include the necessary time (considering 1 session per week), in order to complete the expired sessions. This rule applies to Starter, Basic, and Premium subscriptions.
  • By renewing the subscription within 30 days of the expiry date mentioned in the contract (or account for freezing requests), Fast Fit allows extending the old package to complete the sessions. This applies to Starter, Basic, and Premium packages.
  • Early Cancelation: Sessions Can be canceled 24H in advance only.
  • Late Cancellations: Sessions canceled later than 24H will be considered as attended sessions. However if there are a maximum of 3 late cancellations per subscription, those 3 late cancellations will be returned at the end of the subscription.
  • Expiry - once expired, regardless of the reason, requests to reactivate or extend the validity of the subscription cannot be accepted.

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  • As a user, you have the right to:

    • Request access to your personal data

    • Request corrections or deletion of data

    • Withdraw consent for data processing

    To make any of these requests, email us at: info@fastfit-ems.com
  • We use industry-standard security measures (including encryption and access control) to protect your data.
    All transactions are handled by PayTabs, a PCI-DSS-compliant payment processor.
  • We may update this policy as needed. If significant changes are made, we will notify you within the app or via email.
  • By purchasing the same subscription as the previous one, within 30 days of the expiry date mentioned in the contract or account, the client enrols in a loyalty program where we provide the possibility to extend the old package to include the necessary time (considering 1 session per week), in order to complete the expired sessions. This rule applies to Starter, Basic, and Premium subscriptions.
  • We do not share your personal data with advertisers or marketing agencies.
    We only share necessary information with trusted third-party providers such as PayTabs, strictly for payment and transaction processing.
  • We do not use tracking or analytics tools within the mobile app.
    All behavioral analytics, if performed, are done via our web-based platform, not within this app.

  • We retain personal data only as long as needed to:

    • Provide our services

    • Comply with applicable laws

    • Resolve disputes or enforce our agreements

    You may request data deletion at any time by contacting us..

  • For questions or concerns about this policy, contact:

    Fast Fit EMS

    Operated by Fast Fit Sports Company
    📧 Email: info@fastfit-ems.com

Your Rights, Data Sharing and Disclosure, Analytics and Tracking, Data Retention, Your Rights, Security, Analytics and Tracking

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  • eco_set [Converted] Fast Fit EMS is a company that prioritizes environmental considerations and endeavors to safeguard planet Earth.
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